RETURNS & REFUNDS
If you're not satisfied with your purchase, you can return your item(s) for a full refund of your purchase price within 45 days of receiving your order.
If you would like to return your item (in the original packaging), please send us an email to firstname.lastname@example.org with your full name, order number, original method of payment, as well as a picture and video of your unused item that you intend on returning. After we receive your request, we will inform you of the steps to finalize your return/exchange. Returns must be unused, in the state you received them, and in the original packaging. Returns do not cover original shipping costs. *Any returned items received by CODE 118 without prior notification and approval cannot be processed. Please always give us prior notice and wait for our approval so that we can assist fully.
Returns are free for all US customers on orders over $100. All return costs from countries situated outside the US are not covered by our policy, and will be the customer’s responsibility. The shipping costs on the original order are not eligible for refunds.
Once your item(s) have been returned, please allow 2-3 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment within 3 business days.